Supply Chain & Fulfillment in eCommerce

Nov 10, 2020 06:15 PM Singapore (Registration will open at 06:05 PM.)

Join Zoom Meeting:
https://zoom.us/j/91264985880?pwd=SkFENGlCdDdGb0NyaUcrQ3RmVkRVUT09

Meeting ID: 912 6498 5880
Passcode: 0r8#f2Y=

Abstract

Ever wondered how the items that you have purchased on an eCommerce platform arrive at your doorstep in a matter of days, sometimes even hours? The fulfillment service plays a crucial role in enhancing buyer experience and ensuring customers receive their products on time, in the best conditions. Fulfillment provides a multi-faceted experience for the customer; having to rely on huge data sets to identify bottlenecks and areas to optimize, managing agents on the ground to produce the best results possible, and exploring exciting new technology to elevate the process and productivity to the next level. This talk will aim to share how fulfillment plays a role in growing and supporting a booming industry and company, and the many exciting problems faced daily by the team.

About the Speaker

Jian Hui is the Assistant Manager, Regional Operations at Shopee Singapore, overseeing the ecommerce platform’s fulfilment operations across seven countries. Jian Hui graduated from Singapore Management University with a Bachelors in Business Management. Since joining Shopee, Jian Hui played an instrumental role in pioneering the development of the fulfilment operations, conceptualizing and driving initiatives to bring about improvements in productivity and cost. He supported the growth through driving various Commercial and Operational Planning projects. He also contributed significantly in numerous strategic projects as the fulfilment business evolved and matured. Projects include inventory management, product management, forecasting modelling, and warehouse network planning.

For more information about the ESD Industry Leaders Seminar, please email esd_invite@sutd.edu.sg